The Middleton couple can sleep a little easier now that they’ve been freed from the cost of a mattress they never received and the company that threatened to send them to a collection for failing to pay.
Truesdells, Pam and Tom, 72 and 71, emailed SOS on Dec. 16 to order a king-size mattress from JC Penney in June and purchase a new new one for the express purpose of saving approx. You said you opened a JC Penny credit card account. $400 for him on a mattress that otherwise sold for about $1,488.
Penney’s said the new condos will be delivered before they close on July 18th. That wasn’t the case, but “I waited until the end of the month to check the status of my order and complain that the mattress was missing.”
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They said Penny couldn’t find a mattress, and then the two “went on the phone for weeks trying to get an answer as to where our mattress was and who could find it.” Did”.
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Ultimately, they were allowed to cancel the order and ordered another mattress from another company, which was delivered and installed two days later. Even though it was written on the card, it was charged again after that.
“We have filed two or three written complaints against Penny’s and two against Synchrony Bank, which manages Penny’s credit card,” they said. The letter says if we don’t pay the bills they will send us to the collection.Like I said before, this is a nightmare.”
At least Synchrony Bank’s Lauren Devilbiss responded promptly to an SOS email to her employer and JCPenney on Dec. 21 stating: shared information. We will contact you as soon as we know the details. ”
Three days later, Pam said in an email that she received a call from “Stacey” at Pennie’s corporate office, who said that she had “contacted Synchrony Bank and they immediately refunded the money for the mattress.”
The retailer offered a $50 coupon for the trouble, she said.
Pam said neither Synchrony nor Penney’s explained why the billing was a hassle.
Synchrony’s Devilbiss declined to give details about what went wrong, but said, “As part of our procedure, Synchrony is working to resolve the issue, including speaking to all parties involved before issuing a solution.” We will complete a thorough review,” he said, adding, “We have reviewed our customers’ requests and communicated our decision to them.”
Pennies did not respond to SOS emails.
I received my ADT refund
Fab Carter confirmed last week that he received a $298 refund from home security firm ADT in December. SOS was claiming her refund on her behalf.
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