To combat ‘phone phobia’ in the modern world, Mary Jane Copps and her Phone Lady brand have worked with companies in North America, the UK and Australia to improve their staff’s phone skills.
Copps’ biggest challenge yet? Ask Andrew Endzell of The John and Shari Show to overcome anxiety when talking on the phone.
“The first thing I ask Andrew is, if he’s experiencing phone anxiety, what is that experience like?” the officer asked. “The two most common answers to that question are, ‘I’m afraid I don’t know what this call is about.'” you need to answer the call, but you don’t want to answer the call because you don’t know what the other person is doing. “
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Telephone phobia is the reluctance or fear of making or receiving telephone calls. It has many names, including phonephobia and phonephobia, and is commonly compared to verbal phobia (stage fright).
“They are used to having 100% control over the communication when we put the words on the screen, so we have 100% control. Edit, read back, hit send,” Copps says. says. “So the call is impromptu and just accepting whatever happens. If you haven’t practiced at all, that’s scary.”
Copps notes that although her work is largely organized in groups and teams, about 40% of her clients are “cuspers” (like Andrew, born within three to five years of the beginning or end of a generation). people).
Cops’ first piece of advice to Andrew was to create an agenda.
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“What I explained to him in this situation is that he answers the phone and listens very carefully to whatever the other person says,” Cops said. Create an agenda for the meeting.”
“I don’t think I like this [segment] Very much,” said Andrew.
Listen as John and Shari ease Andrew’s anxiety with “The Phone Lady.”
Listen to John Curley and Shari Elliker weekdays from 3pm to 7pm on KIRO Newsradio, 97.3 FM.subscribe podcast here.
